
Heuristics: Reducing Consumer Decision Friction
Often, the under-appreciated advantage that successful brands and marketers have is an understanding of behavioral psychology. A critical facet of behavioral psychology is the study of heuristics. Think of a heuristic as a shortcut our brains use to make decision-making processes easier. Heuristic principles are cognitive biases that reduce decision friction— turning more extended decision-making processes into more nominal ones. Heuristics can influence purchasing decisions ranging from...










